FAQ
3PL & Ghost Office Services for Australian Businesses Expanding to the USA
About G'day Gateway
What is G'day Gateway?
G'day Gateway is a US-based third-party logistics (3PL) and ghost office service built specifically for Australian businesses looking to enter or grow in the American market. We handle your US warehousing, order fulfilment, and business presence — so you can sell to American customers without needing to set up a physical US operation from scratch.
Who is G'day Gateway designed for?
G'day Gateway is built for Australian small and medium-sized businesses, ecommerce brands, and service companies that want to do business in the United States. Whether you're an Australian brand shipping physical products to US customers, or a service business that needs a credible US address and business identity, G'day Gateway is your American base of operations.
Do I need to already be selling in the US to use G'day Gateway?
No. Many of our clients are just beginning their US market entry journey. G'day Gateway is designed to lower the barrier to entry — you don't need a US entity, US staff, or a US warehouse lease. We provide the infrastructure so you can start selling and operating in the US quickly and cost-effectively.
3PL & Fulfilment Services
What is a 3PL, and why do I need one in the US?
A third-party logistics provider (3PL) warehouses your inventory and fulfils orders on your behalf. For Australian businesses selling to US customers, having your products stored in the US means faster delivery times, lower domestic shipping costs, and a more competitive customer experience compared to shipping internationally from Australia for every order.
Where is G'day Gateway's US warehouse located?
Contact us for current warehouse location details. Our US fulfilment operations are strategically positioned to provide cost-effective ground shipping coverage across the continental United States.
What products can G'day Gateway store and fulfil?
We handle a wide range of consumer and business products. Get in touch with us to discuss your specific product type, dimensions, and volume requirements so we can confirm suitability and provide accurate pricing.
How does the fulfilment process work?
The process is straightforward:
Ship your inventory to our US warehouse — Send a bulk shipment from Australia (or your manufacturer) to our facility.
We receive and store your stock — Your inventory is logged into our system and held securely.
Orders come in — When a customer places an order through your ecommerce store or sales channel, it's sent to us automatically or manually.
We pick, pack, and ship — We fulfil the order and dispatch it to your US customer, typically with a US-based carrier.
You track everything — You receive shipment confirmation and tracking details.
Which ecommerce platforms does G'day Gateway integrate with?
We work with Australian businesses using popular platforms including Shopify, WooCommerce, and others. Contact us to discuss your current tech stack and how we can connect your store to our fulfilment system.
How quickly will US customers receive their orders?
Domestic US shipping times vary depending on the carrier and the customer's location, but most US ground deliveries are completed within 2–7 business days. Having your inventory on US soil means your Australian brand can compete on delivery speed with local American competitors.
What are your fulfilment fees?
Pricing depends on factors including product size and weight, storage volume, order volume, and any special handling requirements. We offer transparent, scalable pricing designed for growing Australian businesses. Contact us for a custom quote.
Can G'day Gateway handle returns from US customers?
Yes. We can manage your US returns process, including receiving returned items, inspecting them, and restocking or disposing of them according to your instructions. A smooth returns process is essential for building trust with US customers.
Do I need to have a minimum amount of inventory or a minimum number of orders?
We work with businesses at various stages of US market entry. Contact us to discuss your current or projected volume and we'll find a solution that works for your business.
Ghost Office & US Business Presence
What is a ghost office, and why does my Australian business need one?
A ghost office (also called a virtual office) gives your Australian business a legitimate US business address, phone number, and professional presence — without the cost of leasing physical office space in America. For many Australian businesses, a credible US address is essential for:
Appearing local and trustworthy to American customers and partners
Receiving US business mail and correspondence
Registering with US business directories and platforms
Meeting requirements for certain US payment processors or supplier accounts
Building brand credibility in the American market
What does G'day Gateway's ghost office service include?
Our ghost office service gives your Australian business a US address, mail handling, and the business presence you need to operate credibly in the American market. Contact us for the full list of inclusions and current pricing.
Can I use the G'day Gateway address as my US business address for registration purposes?
This depends on the type of registration and the US state involved. We recommend speaking with a US attorney or registered agent for formal entity registration requirements. However, for many day-to-day business purposes — supplier accounts, customer-facing communications, US business listings — our address can serve as your US business address. Contact us to discuss your specific needs.
Can US customers call a US phone number for my business?
Yes. A US business phone number is available as part of our ghost office service. Having a US number makes it easy for American customers and partners to reach you without worrying about international calling costs or time zones.
Will US customers know my business is Australian?
That's entirely up to you. Many of our clients choose to present themselves as a US-based business for customer-facing purposes while maintaining their Australian operations. Others lean into their Australian identity as a point of difference. G'day Gateway simply gives you the US infrastructure to operate however suits your brand strategy.
Australian Business Considerations
Do I need to set up a US company (LLC or Corporation) to use G'day Gateway?
Not necessarily. Many Australian businesses begin selling in the US as a foreign entity without establishing a US company. However, depending on your sales volume, business model, and long-term plans, there may be tax and liability benefits to forming a US entity. We recommend consulting with a US-qualified accountant or attorney to determine the right structure for your situation.
What are my US sales tax obligations as an Australian business selling to American customers?
US sales tax is complex — it's administered at the state level, and your obligations depend on where your customers are located and whether you have "nexus" (a taxable presence) in a given state. Storing inventory in a US warehouse can create nexus in that state. We strongly recommend working with a US-based accountant or tax professional familiar with ecommerce and foreign-owned businesses to manage your sales tax compliance.
How do I get my products into the US? Do you help with importing?
Getting your goods from Australia to our US warehouse typically involves working with a licensed customs broker and freight forwarder. While G'day Gateway focuses on domestic US warehousing and fulfilment once your goods arrive, we can point you toward trusted partners for the import leg of your supply chain.
Will I need to pay US import duties and taxes on my products?
Yes. Products shipped from Australia into the US are subject to US Customs and Border Protection (CBP) import duties and fees. The rates vary depending on your product category (HS code). A customs broker can help you understand your duty obligations before you ship.
Does having a US business presence affect my Australian GST or tax obligations?
Potentially, yes. Operating a US business presence may have implications for your Australian tax situation, particularly around GST, income tax, and transfer pricing. We recommend consulting with your Australian accountant as well as a US tax professional before expanding.
Can G'day Gateway help me understand the US market?
We're fellow Australians who've navigated the US market — we understand the challenges you're facing because we've faced them too. We're happy to share what we know and connect you with the right people. Start with a conversation — we're here to help you make your American expansion a success.w
Getting Started
How do I get started with G'day Gateway?
Getting started is easy:
Reach out — Contact us via the website to discuss your business, products, and US goals.
Get a custom quote — We'll put together a proposal based on your specific requirements.
Onboard — We'll set up your account, connect your sales channels, and get you ready to receive inventory.
Ship your stock — Send your first shipment to our US warehouse.
Start selling — Begin fulfilling orders to US customers with confidence.
How long does it take to get set up?
Onboarding timelines vary depending on your requirements, but many clients are up and running within a few weeks of signing on. The main variable is the time it takes to ship your inventory from Australia to the US.
What if my business grows quickly — can G'day Gateway scale with me?
Absolutely. Our services are designed to grow with you. As your US order volumes increase, we scale your storage and fulfilment operations accordingly. You won't be locked into a rigid structure as your American business takes off.
How do I contact G'day Gateway?
Contact us here. We'd love to hear about your business and talk through how we can help you crack the American market.